Technical Support
Proactive and reactive troubleshooting for devices, OS, apps, and networks—aimed at minimizing downtime.
Services
Remote Assistance
Secure remote resolution with audited access and clear communication for faster fixes.
End-User Computing
Provisioning, policy hardening, updates, and lifecycle management for Windows, macOS, and mobile.
Infrastructure Setup
Servers, network design, Wi-Fi, storage, and cloud migrations with clean documentation and handover.
Security Solutions
Endpoint protection, patching, backup guidance, and compliance-aligned configurations.
Cloud & Microsoft 365
Tenant setup, Intune device management, collaboration tools, identity and access best practices.
Why choose APG Support
Fast & Clear
Remote-first workflows, precise updates, and practical guidance your team can act on.
Security-first
Hardened baselines, least-privilege mindset, and reliable patch/update routines.
Built for SMBs
Enterprise-grade practices adapted to SMB budgets and timelines.
Testimonials & Clients
“Remote fixes were quick and the documentation was crystal clear.”
— Operations Lead, Manufacturing SMB
“Email and devices moved to Microsoft 365 with minimal downtime.”
— Director, Professional Services
“Responsive support and strong security posture—exactly what we needed.”
— Founder, Retail Startup
Plans & Pricing
Per‑user monthly pricing in USD. Regional currency available on request. Microsoft 365 licensing is additional.
Small / Basic
~ $100 / user / month
- Business hours Customer Success & Helpdesk
- 24×7 automated monitoring (Intune console)
- Basic Mobile Device Management (enrolment & policy enforcement)
- Basic Endpoint Management (enrolment, patching, compliance)
- Fortnightly patching cadence
- Antivirus, endpoint protection & encryption
- Basic identity management
- Baseline cloud security policies
- Basic network management (routers, switches, firewalls)
Popular
Medium / Advanced
~ $150 / user / month
- Everything in Basic
- Advanced Mobile & Endpoint Management (policy automation, enforcement at scale)
- Critical patch scanning & application
- Firewall management & Data Loss Prevention (DLP)
- Vulnerability management & compliance reporting
- Advanced network management (VPN, firewalls, load balancers)
- Collaboration & Voice with advanced email/browser security
Large / Premium
~ $200 / user / month
- Everything in Basic & Advanced
- 24×7×365 proactive monitoring & Managed Detection & Response (MDR)
- Premium Mobile & Endpoint Management with full policy enforcement
- Regular vulnerability scans & remediation workflows
- Full DLP with advanced controls (USB, clipboard, browser hardening)
- SIEM/SOC integration for advanced alerting & containment
- Tenant‑wide governance (geo‑fencing, session control, policy lifecycle)
- Premium network management (SD‑WAN, optimization, advanced firewall & routing)
- Premium backup & disaster recovery with automated recovery testing
Notes: Pricing is indicative and varies by scope (licensing, hours, SLAs, regions, and security requirements). Microsoft 365 license costs (approx. $46+ per user) are additional. Regional currency (GBP, EUR, AUD, CAD, INR, etc.) and multi‑tenant pricing available on request.